Shipping Policy

Last updated: October 9, 2026

Thank you for shopping at JASVIVE. This Shipping Policy explains how we process and deliver your orders.

1. ORDER PROCESSING

All orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email once your order has been placed, and a second email with tracking information once your order has shipped.

2. SHIPPING TIMES

Standard shipping typically takes 7-15 business days after processing, depending on your location. Delivery times are estimates provided by our carriers and are not guaranteed. During peak seasons, promotional periods, or due to customs and carrier delays, delivery may take longer than estimated.

3. SHIPPING RATES

Shipping rates are calculated at checkout based on your order value and delivery destination. Any applicable free shipping thresholds are displayed at checkout.

4. ORDER TRACKING

Once your order has shipped, you will receive a tracking number by email. Please allow up to 48 hours for tracking information to become active, as carriers require time to scan shipments into their system.

5. MULTIPLE ITEMS

Some products may ship from different fulfillment locations. If your order contains multiple items, they may arrive in separate packages and at different times. You will receive tracking information for each shipment.

6. DUTIES AND TAXES

Orders shipped internationally may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are the responsibility of the recipient. JASVIVE has no control over these charges and cannot predict their amount.

7. INCORRECT ADDRESS

Please ensure your shipping address is correct at checkout. We are unable to redirect orders once they have been dispatched. If a package is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, we will contact you to arrange reshipment, and additional shipping charges may apply.

8. LOST OR DAMAGED PACKAGES

If your package is confirmed as lost in transit, or arrives damaged, please contact us within 30 days of the order date at 9299453@gmail.com with your order number and photographs of the damage. We will work with you to resolve the issue, which may include a replacement or a refund.